Customer Service
For reservations and ride information, please call the reservation line for your program area (Central or North):
SNEMT CENTRAL:             (714) 891-9500
SNEMT NORTH:                 (714) 702-1433
Report a Concern
We expect all of our team members to be professional, safe and respectful at all times.  If the quality of service does not meet your expectations, we would like to hear from you.  We will investigate and respond in a timely manner.
You can provide feedback through the following methods:
1.       Call Mario A. Ortega directly at (714) 278-4672
2.       Click here to provide your feedback through this website.  
3.       Email your concern to This email address is being protected from spambots. You need JavaScript enabled to view it.
4.       Click here to complete “Customer Service Form” and send it to the following address: 
You may also fax it in to (714) 893-4819 or send it in an enclosed envelope with any of our drivers.  Please address it to Mario Ortega.

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